Last updated: June 1, 2026
These Terms & Conditions ("Terms") govern your access to and use of the website vitranx.com, the VitranX dashboard, customer tracking pages, driver mobile application, and any related services (collectively, the "Service"), operated by VitranX ("VitranX," "we," "us," or "our"). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, please do not use the Service.
You must be at least 18 years old and capable of entering into a binding contract to use the Service. When you register for a VitranX account, you agree to provide accurate, current, and complete information, and to keep your login credentials confidential. You are responsible for all activity that occurs under your account.
VitranX provides a cloud-based courier and logistics management platform that enables businesses to book shipments, dispatch drivers, track deliveries in real time, capture proof of delivery, and manage related operations. Features and availability may vary based on your selected plan and geographic location.
You agree to use the Service only for lawful purposes and in accordance with these Terms. You shall not:
Certain features of the Service require a paid subscription. By selecting a paid plan, you agree to pay all applicable fees as described on our pricing page. Fees are billed in advance on a monthly or annual basis, are non-refundable except as required by law or expressly stated otherwise, and are subject to change with prior notice. Failure to pay applicable fees may result in suspension or termination of your access to paid features.
Where COD collection is enabled, VitranX or its delivery partners may collect payment on your behalf at the time of delivery. Collected amounts will be remitted to your registered bank account in accordance with the remittance schedule applicable to your plan, less any applicable fees, deductions, or holds for returns and disputes.
Drivers and delivery partners using the VitranX driver app are independent service providers or your own employees, depending on your business setup, and are not employees or agents of VitranX. VitranX is not responsible for the actions, conduct, or performance of drivers engaged by you or your business, beyond providing the technology platform that facilitates dispatch and tracking.
The Service, including its software, design, logos, graphics, and content, is owned by VitranX and protected by applicable intellectual property laws. We grant you a limited, non-exclusive, non-transferable license to access and use the Service for your internal business purposes during the term of your subscription. You may not copy, modify, distribute, or create derivative works from the Service without our prior written permission.
To the maximum extent permitted by applicable law, VitranX shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, arising out of or related to your use of the Service. VitranX's total liability for any claim arising from these Terms or the Service shall not exceed the amount you paid to VitranX in the twelve (12) months preceding the claim.
The Service is provided on an "as is" and "as available" basis. While we strive for high availability and accuracy, VitranX makes no warranty that the Service will be uninterrupted, error-free, or completely secure. Delivery timelines shown on the platform are estimates and are not guaranteed unless expressly stated in a separate service-level agreement.
We may suspend or terminate your access to the Service, with or without notice, if you violate these Terms, engage in fraudulent or unlawful activity, or fail to pay applicable fees. You may cancel your subscription at any time through your account settings; cancellation will take effect at the end of your current billing cycle.
We may revise these Terms from time to time to reflect changes in our Service or legal requirements. The updated Terms will be posted on this page with a revised "Last updated" date. Your continued use of the Service after changes take effect constitutes your acceptance of the revised Terms.
These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in Gurugram, Haryana, India.
If you have any questions about these Terms & Conditions, please contact us: