VitranX ("VitranX," "we," "us," or "our") operates the website vitranx.com and the VitranX courier management platform, including our web dashboard, customer tracking pages, and driver mobile application (collectively, the "Service"). This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data. By accessing or using the Service, you agree to the practices described in this policy.
1. Information We Collect
We collect information in the following ways:
- Account Information. When you register for VitranX, we collect your name, business name, email address, phone number, and billing details.
- Shipment & Order Data. To provide dispatch and tracking services, we process sender and recipient names, addresses, contact numbers, and parcel details associated with each booking.
- Location Data. Our driver app collects real-time GPS location while a delivery is in progress, so that dispatchers and customers can view live tracking.
- Usage Data. We automatically collect log data such as IP address, browser type, device identifiers, pages visited, and timestamps when you use our website or app.
- Communications. If you contact our support team or submit a form, we retain the content of that communication to respond to and resolve your query.
2. How We Use Your Information
VitranX uses the information collected to:
- Create and manage your account, and authenticate your access to the platform.
- Process bookings, assign drivers, and provide real-time tracking and delivery status updates.
- Send transactional notifications via SMS, email, or push notification (such as order confirmations and delivery alerts).
- Process payments, invoices, and COD (cash-on-delivery) remittances.
- Improve, troubleshoot, and secure our platform, and develop new features.
- Respond to customer support requests and enforce our Terms & Conditions.
- Comply with applicable legal and regulatory obligations.
3. Sharing of Information
We do not sell your personal information to third parties. We may share information only in the following circumstances:
- With Drivers & Delivery Partners. To fulfill a delivery, relevant order details (recipient name, address, contact number) are shared with the assigned driver or courier partner.
- With Service Providers. We engage trusted third parties for payment processing, SMS/email delivery, cloud hosting, and analytics, who are contractually bound to protect your data.
- For Legal Reasons. We may disclose information if required by law, regulation, legal process, or governmental request.
- Business Transfers. In the event of a merger, acquisition, or sale of assets, customer information may be transferred as part of that transaction, subject to this policy.
4. Data Retention
We retain account and shipment data for as long as your account remains active, and for a reasonable period afterward to comply with legal, tax, and accounting requirements, resolve disputes, and enforce our agreements. You may request deletion of your account data at any time, subject to legal retention obligations.
5. Data Security
VitranX implements industry-standard technical and organizational safeguards — including encryption in transit, access controls, and regular security reviews — to protect your information from unauthorized access, alteration, or disclosure. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
6. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to remember your preferences, keep you logged in, and understand how visitors use our Service. You can control or disable cookies through your browser settings, though some features of the Service may not function properly without them.
7. Your Rights & Choices
Depending on your location, you may have the right to:
- Access, correct, or update the personal information we hold about you.
- Request deletion of your personal information, subject to legal exceptions.
- Opt out of marketing communications at any time by using the unsubscribe link in our emails.
- Withdraw consent for location tracking through your device or app settings, though this may limit certain Service features.
To exercise any of these rights, please contact us using the details in Section 10 below.
8. Children's Privacy
The Service is intended for business and individual users who are at least 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a minor, we will take steps to delete it promptly.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the revised version on this page with an updated "Last updated" date. Continued use of the Service after changes are posted constitutes acceptance of the revised policy.
10. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out to us:
